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General terms

The export experience

-         Be master of expected requests from the customers, make concerned persons who understand that requests clearly .
-         Let sale staffs negotiate with the customers to recognize risk implicitly which have ability to influence to quality , all measures of prevention for assuring the customers’ requests .
-         The matters are united by documents after signing contract .
-         Do propriately straight first time .
-         Control the process of orders execution .
-         When happening problems beyond of the control : Check and solve problems.
-         Identify the unsuitable products . Classify and repair immediately.
-         Inform with the customers the happened problems beyond of the control.
-         When the customers claim about quality , delivery or any problems . Request the customers supply pictures , proofs for the problems and then , we will improve them for next time .
-         Solve the compensation requests : BE calm and analyze the problems that the customers complained.  Find solutions promtly and fewest costs are accepted by customers .